Shipping policy

SHIPPING POLICY
Last updated: August 4, 2026

Thank you for shopping with Oranvelle. Please read our shipping policy carefully before placing your order.

Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

Shipping Rates
We offer free shipping on all orders within the United States. No minimum order required. We currently ship to U.S. addresses only.

Delivery Times
Orders are processed in 1–3 business days. Once shipped, delivery takes 7–14 business days depending on your location and fulfillment origin. Total estimated delivery time is 8–17 business days from order date. Please note that delivery times are estimates and are not guaranteed. Delays may occur due to carrier delays, customs processing, or other factors outside our control.

Fulfillment & Shipping Origin
Oranvelle works with third-party supplier and fulfillment partners to ship orders directly to customers. Depending on the product, orders may ship from fulfillment facilities located in the United States, China, or other regions. We do not warehouse products ourselves.

Multiple Packages
If your order contains more than one item, products may ship separately and arrive at different times. Each shipment will have its own tracking number, which will be sent to you via email.

Carriers
Orders are shipped via standard domestic and international carriers, which may include USPS, YunExpress, or similar services depending on the fulfillment origin and destination.

Duties and Import Charges
All prices are shown in USD. Some orders may ship from outside the United States. In the rare event that any customs or import fee applies to your order, we will contact you before your order ships. You will never be charged a surprise fee at delivery without prior notice.

Order Tracking
Once your order has shipped you will receive a confirmation email with a tracking number. You can use this number to track your order status at any time.

Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us immediately at support@oranvelle.com with your order number and we will resolve the issue as quickly as possible.

Returns
Return destinations may vary by product and fulfillment partner. Please contact us at support@oranvelle.com before returning any item to receive the correct return address for your specific order. For full details see our Refund Policy.

Contact Us
For any shipping questions please contact us at support@oranvelle.com or call (978) 267-7658, Monday–Friday, 9am–5pm ET.