FAQ

Frequently Asked Questions

Where do you ship to?
We currently ship to the United States. Free shipping on all orders.

How long does shipping take?
Orders are processed within 1-3 business days. Delivery typically takes 5-15 business days depending on your location.

How do I track my order?
Once your order ships you'll receive an email with a tracking number. Use that number to monitor your delivery status.

Can I cancel my order?
Orders can be cancelled within 24 hours of placement. After that, your order may already be in processing. Contact us at support@oranvelle.com as soon as possible if you need to cancel.

What is your return policy?
We offer a 30-day return policy. Items must be in their original condition and packaging. Contact support@oranvelle.com to initiate a return.

My order arrived damaged — what do I do?
Please contact us immediately at support@oranvelle.com with your order number and photos of the damage. We'll make it right.

What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal.

How do I contact customer support?
Email us at support@oranvelle.com. We respond within 24-48 business hours.