FAQ

Frequently Asked Questions

Where is my order?

Once your order ships you will receive a tracking email. You can also track your order anytime at our order tracking page. Orders are processed in 1–3 business days and delivered in 7–14 business days after that, so please allow up to 17 business days from your order date.

How long does shipping take?

We offer free shipping on all orders within the United States. Orders are processed in 1–3 business days. Delivery typically takes 7–14 business days after processing, so allow up to 17 business days total from the date you order.

Can I return my order?

Eligible unused items may be returned within 30 days of delivery. Items must be in their original condition and packaging, and returns must be approved in advance. Customers are responsible for return shipping on change-of-mind returns, while Oranvelle covers return shipping for damaged, defective, or incorrect items. Some personal-care products are not returnable. Contact us at support@oranvelle.com to start a return, and see our full Refund Policy for complete details.

My item arrived damaged. What do I do?

Please email us at support@oranvelle.com with a photo of the damage and your order number and we will send a replacement or issue a full refund.

Do you ship internationally?

Currently we ship within the United States only.

How do I cancel or change my order?

Orders can be cancelled or modified within 24 hours of placing them. Please contact us immediately at support@oranvelle.com if you need to make changes.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

Is my payment information secure?

Absolutely. Our checkout is powered by Shopify which uses industry-standard SSL encryption to protect your information.

Still have questions?

Reach out at support@oranvelle.com. We are happy to help.