Refund policy

Refund & Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Cancellation Policy

Orders can be cancelled within 24 hours of placement at no charge. Contact us immediately at support@oranvelle.com if you need to cancel. If your order has already shipped, it cannot be cancelled — you may initiate a return once the item is delivered.

Return Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@oranvelle.com with your order number and reason for return. Please include photos or video evidence of any damage, defect, or issue. Once your return is approved we will provide you with the return address and instructions. Items sent back to us without first requesting a return will not be accepted.

Return Shipping Costs

If the item is defective, damaged upon arrival, or the wrong item was shipped, Oranvelle will cover return shipping costs. For all other returns (change of mind, unsatisfied with purchase), the customer is responsible for return shipping costs.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can make it right. If your item arrived broken or not functioning, contact us within 14 days of delivery with your order number and photo or video evidence — we will send a replacement or issue a full refund. If your item was damaged during shipping, please photograph the damage and packaging before discarding anything.

Lost or Missing Orders

If your tracking shows delivered but you have not received your order, contact us within 7 days of the marked delivery date. We will investigate with the carrier and either reship or issue a full refund.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Items damaged due to improper use, installation, or handling by the customer are not eligible for return. Unfortunately we cannot accept returns on gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. For defective, damaged, or incorrect items a full refund including original shipping will be issued. For all other returns the original shipping cost is non-refundable. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at support@oranvelle.com.